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Leadership

M.R. Asks 3 Questions: Brad Brooks, CEO, OneLogin

Rather than leading the cybersecurity business from a fear-based narrative, OneLogin's CEO and President, Brad Brooks uses his 25 years of experience to protect organizations with positive future-safe solutions.

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Leadership

M.R. Asks 3 Questions: Tim McCormick, CEO, SaaSOptics

SaasOptics CEO, Tim McCormick has seen his share of businesses go from start-up to acquisition. Having helped businesses like ISS grow from $5M to over $400M and helped their IBM acquisition for $1.9B, he's the right person to detail how SaaS businesses can either misstep or experience rapid growth.

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Leadership

MR Asks 3 Questions: Luke Marsden, Founder & CEO, Dotscience

No stranger to balancing a full academic and entrepreneurial plate, Luke Marsden started his first web infrastructure services company at 15. More recently, while scaling Dotscience the Founder and CEO graduated with a first-class computer science degree from Oxford University. As an academic and thought-leader, Luke's view that today's AI and data science today is like software engineering in the 1990s was a comparison we enjoyed discussing. 

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M.R. Asks 3 Questions: Yvonne Wassenaar, CEO, Puppet

Listed as Fortune's Most Powerful Woman, theBoardlist's Top 20, and WSJ Woman of Note, CEO of Puppet, Yvonne Wassenaar, shares her views on 'cloud-native' operations, improving security profiles and the value of diversity in leadership.

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Leadership

M.R. Asks 3 Questions: Brad Brooks, CEO, OneLogin

Rather than leading the cybersecurity business from a fear-based narrative, OneLogin's CEO and President, Brad Brooks uses his 25 years of experience to protect organizations with positive future-safe solutions.

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Leadership

M.R. Asks 3 Questions: Nick Mehta, CEO, Gainsight

As Michael Corleone famously said in The Godfather, "It's not personal, it's business." However, Nick Mehta, CEO of Gainsight recognizes how shifting our mindsets from 'personal vs. business' to personal AND business makes a big difference in the new world of customer service expectations.

Artificial Intelligence

Why Customer Service Chatbots Fail

Can a chatbot understand customer intent the way your organization needs it to? What about when a bot refers to another bot - does that help or harm the customer experience? Business 2 Community shares their 12 observations on where chatbots can fail and how leaders can choose their AI customer services more wisely.

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