February 4, 2013
SaaS Providers: Growth Requires Proactive Customer Retention
Customer retention actually starts before the sales process begins. Once you reduce churn, customers that…
January 29, 2013
Q&A with Communication Platform Waybeo Technology’s CEO
This unified communication product enables instant global voice assistance to customers using a variety of…
December 11, 2012
SaaS Metrics: Three Steps to Success
Using metrics as a roadmap to improve your SaaS business can be very effective. Here…
December 9, 2012
Software Project Killers (And How to Avoid Them) — Part 3
Software Project Killers, Part 3 of a three-part series, looks at three make-or-break factors that…
December 4, 2012
How Big Data and the Cloud are Changing Customer Service Solutions
In today’s digital world, enterprises and customer service providers need to provide better, smarter solutions…
November 18, 2012
Staying Ahead of Mobile Application Technology Trends
The "shiny and new" phase for mobile applications has come and gone, but plenty of…
October 29, 2012
Software Project Killers (And How to Avoid Them) — Part 1
Identifying and managing the glut of risks that can kill a software project can be…
October 14, 2012
Enterprise IT Architecture: Goals, Trends and Perspectives
Implementation of business process management systems requires commitment from the entire company. Here’s what to…