Article May 27, 2014 The Dark Side of Cloud Computing Organizations can be more elastic with cloud computing, but in today’s multi-cloud environment, how do… Di Freeze, Editor Love0
Article April 29, 2014 Marketing is Eating IT and the Call Center is Next How can CMOs bring together marketing and call centers, deliver superior customer service and improve… Di Freeze, Editor Love0
Article March 25, 2014 How MDM Improved Customer Satisfaction and Reduced Costs at Advance Auto Parts A large automotive parts retailer achieved five challenging objectives by leveraging this multidomain master data… Di Freeze, Editor Love0
Article November 25, 2013 Perspectives on Software Difference-Makers in 2014 What software aspects will be on companies’ radar screens by the end of 2014? What… Di Freeze, Editor Love0
Article November 13, 2013 Avoiding Big Data Train Wrecks While Maximizing Business Value (Part 2) What can you do with Big Data and how can it be harnessed to produce… Di Freeze, Editor Love0
Article October 7, 2013 How to Preserve and Increase the Relevancy of IT Application Development in the 21st Century A look at seven of the most common pain points in application development, the impact… Di Freeze, Editor Love0
Article June 2, 2013 Productizing Customer Success in the Cloud Who’s responsible for customer success within a SaaS company and what software solutions monitor/manage this… Di Freeze, Editor Love0
Article April 1, 2013 Mobile Computing and BYOD Challenges the Data Center Asterias Research shares survey results on integration of mobile devices, applications and data centers. Di Freeze, Editor Love0
Article March 25, 2013 How to Find Gold Amid Big Data Chaos To better understand massive amounts of customer data, service-based businesses must identify links and trends… Di Freeze, Editor Love0
Article February 12, 2013 Building the Scientific Method into User Experience Design Catalyst Resources explains that for a significant UX investment to make sense, there needs to… Di Freeze, Editor Love0