CIO Innovation Index: A Blueprint for Successful Startup Engagement

The CIO Innovation Index is a result of a qualitative survey with 72 IT executives to uncover a three-way interaction model for how larger companies discover, test, and implement emerging technologies. 


Wave Goodbye To Passwords? 4 Questions about Hitachi's hand gesture authentication

Davey Winder, Senior Contributor - Cybersecurity

A new biometric technology that literally waves goodbye to passwords is due to be announced by Hitachi Europe Ltd. Could this be the beginning of the end for not only passwords but fingerprint scanning and facial recognition systems?

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M.R. Asks 3 Questions: Brad Brooks, CEO, OneLogin

M.R. Rangaswami, Co-Founder - Sand Hill Group

Rather than leading the cybersecurity business from a fear-based narrative, OneLogin's CEO and President, Brad Brooks uses his 25 years of experience to protect organizations with positive future-safe solutions.

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M.R. Asks 3 Questions: Nick Mehta, CEO, Gainsight

M.R. Rangaswami, Co-Founder - Sand Hill Group

As Michael Corleone famously said in The Godfather, "It's not personal, it's business." However, Nick Mehta, CEO of Gainsight recognizes how shifting our mindsets from 'personal vs. business' to personal AND business makes a big difference in the new world of customer service expectations.

Artificial Intelligence

Why Customer Service Chatbots Fail

Anand Subramaniam, SVP, Global Marketing - eGain Corporation

Can a chatbot understand customer intent the way your organization needs it to? What about when a bot refers to another bot - does that help or harm the customer experience? Business 2 Community shares their 12 observations on where chatbots can fail and how leaders can choose their AI customer services more wisely.