Exec Briefing December 8, 2016 Subscription Scorecard Metric Deep Dive: Cost of Customer Retention This white paper from Waterstone Management Group explores different ways to calculate retention, the value… Di Freeze, Editor Love0
Article October 25, 2016 Advice for CEOs about evolving marketing and sales technologies How are martech solutions evolving and what is driving the way this software is changing?… Di Freeze, Editor Love0
Article October 11, 2016 Why customer success trumps customer acquisition Is customer success simply an expansion on the post-sale revenue model? Why should a company… Di Freeze, Editor Love0
Article September 27, 2016 Top enterprises use cloud strategic sourcing tech to build impact-driven culture How are organizations that prioritize impact-based strategic-sourcing decisions better positioned to meet goals? Di Freeze, Editor Love0
Exec Briefing September 22, 2016 How 7Geese Uses Natero to Improve Customer Retention This case study explains how a SaaS company with disconnected sources of customer data now… Di Freeze, Editor Love0
Article September 11, 2016 Customer lifetime value and customer acquisition cost: deep dive into 2 key subscription metrics Various ways to calculate customer lifetime value and customer acquisition cost. Di Freeze, Editor Love0
Article August 22, 2016 Value as a Service: ultimate battleground for software companies Business leaders making customer-facing decisions must read “Value as a Service: Embracing the Coming Disruption.”… Di Freeze, Editor Love0
Article May 23, 2016 Advice for Hiring a Chief Customer Officer: Q&A with FinancialForce When should a company establish a customer success program? How do you determine where to… Di Freeze, Editor Love0
Article April 5, 2016 How to Calculate Success of Your Enterprise Mobile Application If you want to enhance branding of your mobile app, increase revenue and have more… Di Freeze, Editor Love0
Article April 4, 2016 Cloud Migration’s Impact on Professional Services and the Opportunity It Presents Migration to the cloud is driving a rapid value shift for the professional services market.… Di Freeze, Editor Love0