Article June 15, 2015 Three Business Requirements for the Connected Age Internet-connected devices produce huge volumes of data. To harness this data tsunami for competitive advantage,… Di Freeze, Editor Love0
Article June 8, 2015 Does your Software Business have “Stickiness” for Customer Upsells and Renewals? Customer intimacy is crucial, so software firms must find ways to get closer to customers.… Di Freeze, Editor Love0
Article June 8, 2015 How to Lead and Scale Your Customer Success Program The emphasis on the customer success journey is gaining momentum but is still in the… Di Freeze, Editor Love0
Article May 19, 2015 Software Companies Reveal Growth Concerns in Sand Hill’s Annual Industry Outlook Study This overview of the report on Sand Hill Group’s annual software industry outlook study discusses… Di Freeze, Editor Love0
Reports May 19, 2015 Software CEO / CFO Outlook 2015: On the Customer Success Road in a Perfect Storm This report on findings in Sand Hill Group’s Software CEO / CFO Outlook 2015 study… ksgoolsby Love0
Article April 28, 2015 Services Design for Customer Experience Successful services result in customer loyalty and revenue growth. Include these six steps in designing… Di Freeze, Editor Love0
Article April 21, 2015 Customer Success Services for Sustained Growth Measure your organization’s ability to deliver services with customer success against these seven capabilities. Di Freeze, Editor Love0
Article March 16, 2015 A Framework for Gaining Sales Velocity without Busting your Bottom Line This article looks at the impact of adding three elements to the sales methodology framework… Di Freeze, Editor Love0
Article February 9, 2015 Customer Success: The Time to Act Is Now This article provides practical advice around four key customer success priorities that providers should execute… Di Freeze, Editor Love0
Article April 28, 2014 Innovators Building and Growing the Software Ecosystem How does the ecosystem help cloud and SaaS vendors succeed in a marketplace experiencing enormous… Di Freeze, Editor Love0