Exec Briefing December 8, 2016 Subscription Scorecard Metric Deep Dive: Cost of Customer Retention This white paper from Waterstone Management Group explores different ways to calculate retention, the value… Di Freeze, Editor Love0
Article September 11, 2016 Customer lifetime value and customer acquisition cost: deep dive into 2 key subscription metrics Various ways to calculate customer lifetime value and customer acquisition cost. Di Freeze, Editor Love0
Article September 6, 2016 When raising money, show how you convert investor dollars into enterprise value How can your company reframe its thinking and pitch to speak directly to one of… Di Freeze, Editor Love0
Article October 26, 2015 Which Financial Processes are Optimal for Driving Customer Success and Growth? A number of financial processes aid a company’s growth via customer success. Here’s how to… Di Freeze, Editor Love0
Article October 13, 2015 C-Level Metrics and Reporting Use these key performance indicators to measure the health of your business, set goals and… Di Freeze, Editor Love0
Article August 25, 2015 Trends in Operational Metrics Show Demand for Greater Insights Acting on these insights will help performance-driven software companies understand how to use metrics to… Di Freeze, Editor Love0
Reports May 19, 2015 Software CEO / CFO Outlook 2015: On the Customer Success Road in a Perfect Storm This report on findings in Sand Hill Group’s Software CEO / CFO Outlook 2015 study… ksgoolsby Love0
Article May 12, 2015 Challenges of Traditional Software Companies Transitioning to SaaS Traditional on-premises software vendors still struggle to adapt to the changes in their competitive environment… Di Freeze, Editor Love0
Article March 31, 2015 Ask the Experts: ROI vs ROE Experts discuss whether the goal of ROI is diminishing in importance due to focus on… Di Freeze, Editor Love0
Article March 16, 2015 A Framework for Gaining Sales Velocity without Busting your Bottom Line This article looks at the impact of adding three elements to the sales methodology framework… Di Freeze, Editor Love0