Fyusion's technology may not scream “artificial intelligence” to the general public, but it does provide an intuitive, lifelike experience for consumers. It's their consumer-friendly technology that makes Co-Founder, Pantelis Kalogiros's view on purchasing behaviour worth listening to - especially for those integrating AI into their commerce businesses.
As Michael Corleone famously said in The Godfather, "It's not personal, it's business." However, Nick Mehta, CEO of Gainsight recognizes how shifting our mindsets from 'personal vs. business' to personal AND business makes a big difference in the new world of customer service expectations.
A CB report states that 9 out of 10 startups fail in spite of having a great product because they lack the right GTM strategy, sales leadership, market approach and mindset. Therefore, startups have a dire and immediate need to have the right mindset, along with culture, team and product differentiation.
Sharing his research that identifies what causes the gap between a company's strategy and it's development planning, Pete Sinclair, CEO of Obo explains what product teams need to focus on to have more overall traction in the market.