August 30, 2018
Analyzing the Pricing of Dropbox and Box
The similarities and differences between these two cloud storage behemoths, and why the success of…
August 30, 2018
M.R. Asks 3 Questions: Geetha Murali, CEO, Room to Read
I spoke with Geetha about how Room to Read is creating a more literate and…
August 16, 2018
M.R. Asks 3 Questions: Jayaram Bhat, CEO, Squelch
Squelch focuses on customer service after the initial sale, which is especially important for SaaS-based…
August 3, 2018
Cybersecurity: A Year After Credit Agency Breach, Americans Are Gaining Trust – Slowly
It’s been nearly a year since the cybersecurity breach of the Big 3 credit reporting…
April 19, 2018
6 “Musts” for Rebuilding Trust with Customers
How the new demand for data impacts customer engagement and what technology vendors must do…
November 15, 2017
AI is Driving the Transformation of Retail
Here is a closer look at five use cases that demonstrate the innovations helping retailers…
June 28, 2017
The Tipping Point in Customer Experience Tech
Automation can now solve most issues, provide customer insights and create a superior environment of…
January 24, 2017
2017 IoT predictions: nothing is new but everything is different
IoT is evolving quickly. Some predictions for 2017 are already changing. Here’s what you need…
January 23, 2017
4 ways to know if your sourcing data makes the grade
High-quality sourcing data can make a huge business impact. So, how do you know if…