Article November 15, 2016 How increased connectivity will transform field services in 2017 Traditional field service processes cannot deliver the real-time responses and fixes that consumers demand, but… Di Freeze, Editor Love0
Article June 13, 2016 How to Succeed in Adapting your Company to the Social, Always Connected, Sharing Economy “THE SOCIAL BUSINESS” explains how the C-suite needs to transform and operationalize a company to… Di Freeze, Editor Love0
Article June 6, 2016 Mining Your Data to Craft Better Customer Experiences The best way to design memorable experiences is by listening to your customers and understanding… Di Freeze, Editor Love0
Article May 9, 2016 How to Accelerate Product Development Through Customer Discovery Following these three suggestions can help accelerate your product development and ensure you iterate with… Di Freeze, Editor Love0
Article April 11, 2016 Scanning Solutions Optimize Car Rental Customer Service and Satisfaction Rental car pick-up and return processes are important factors affecting customer satisfaction. Scanning technologies help,… Di Freeze, Editor Love0
Article April 4, 2016 Cloud Migration’s Impact on Professional Services and the Opportunity It Presents Migration to the cloud is driving a rapid value shift for the professional services market.… Di Freeze, Editor Love0
Article February 29, 2016 Ask the Experts: Customer Data Privacy Personal information optimizes and personalizes a customer experience, but Personally Identifiable Information (PII) can be… Di Freeze, Editor Love0
Article January 11, 2016 Leadership Advice from Software Veteran Derek Collison, Apcera’s CEO In this SandHill leadership profile, Derek Collison, founder and CEO of Apcera, shares lessons learned… Di Freeze, Editor Love0
Article December 8, 2015 Today’s Point Solutions Won’t Solve Tomorrow’s Front-Office Problems Giving your customers a consistent experience requires reimagining your entire front office, including any customer-facing… Di Freeze, Editor Love0
Article December 7, 2015 Why 2016 is the Year of the Money Story Amidst all the changes in business over the past several years, particularly in high tech,… Di Freeze, Editor Love0