When organizations migrate vital business services to the cloud, they confront an entirely new paradigm when it comes to monitoring and managing service levels. This paper discusses the keys to effective service management for public clouds.
It first looks at the unique service level management challenges cloud environments present. It then provides detailed insights into the capabilities and approaches that will be required to ensure optimal service levels in public cloud deployments.
Among the topics discussed are end-user experience monitoring, seamless integration between multiple cloud and data center environments, and zero-touch configuration and deployment. It also highlights the differences involved in monitoring PaaS, IaaS and SaaS.
Cloud deployment models, implications of the cloud for service level management, key requirements for monitoring instances in a public cloud.