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4 Ways AI is Revolutionizing Human Resource Functions

By June 6, 2019Article

Artificial intelligence is re-shaping and revolutionizing every sphere in our lives, including human resource management. Not just talent acquisition, human resource departments have comprehensively benefitted from AI supported systems and softwares throughout their work domain. Processes like onboarding, performance review, feedback, training, retention etc. has not only improved efficiency but also reduced on a lot of administrative tasks, thereby allowing human resource managers greater time and energy to focus on mentoring and motivating employees.

Here are five ways that AI is changing the landscape of HR – according to guest writer, Rajeev Bhardwaj.

1. Recruitment Onboarding

Short-listing relevant candidates is just the beginning of the HR’s involvement with employees. Additional to resume review are a series of essential tasks required to push the candidates through the recruitment process such as scheduling interviews and sending reminders for reporting. Automating such administrative tasks can save a lot of precious time besides helping make the hiring process quicker and convenient. A wise interplay of automation and human engagement implies greater efficiency and timely delivery of information and correspondence. On the other side, AI recruiters come with an understated yet significant advantage, eliminating unconscious human biases in short-listing candidates.

2. Mechanizing Repetitive Tasks

A lot of repetitive and low-value tasks often consume a huge amount of time and energy on the part of HR managers. Take for instance, repetitive questions that employees often ask regarding policy matters, including basic do’s & don’ts and standard queries pertaining to leaves and appraisals. Such problems can be easily resolved by using AI-powered tools to create electronic employee helpdesks, where users can feed their queries and receive automatic responses.

3. People Analytics & Retention

The power to leverage big data also allows us the ability to track not just an employee’s performance but also his or her mood over a period of time. Already there are AI platforms in the market created to identify employees that might be heading out. By tracking employees’ activities such as their browsing history and emails for a brief period, these programs can single out such employees and report to the management for corrective action.

4. Learning & Development

While most skilling and learning programs are usually led by managers and HR executives, a series of AI supported programs can be used by employees to improve their skills. 

Short duration digital courses based on micro learning allow individuals to seek learning in an online module without the need for any real-time classroom or teacher.


Rajeev Bhardwaj, VP-Human Resource, Sun Life Financial Asia Service Centre, India is a Guest Writer for To read the full article, click here.