Two Ways Customer Success Managers Shape SaaS Success

Dan Sherman, Senior Associate - Waterstone Management Group

At SaaStr, top companies underscore the importance of core values and CSM psychology to the bottom line.

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To CIOs: A message from your engine room

Matt Heller, Founder and CEO - Browsium

CIOs often end up trying to manage complex browsers with traditional management or cobbled-together tools. Why is this a problem?

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How MDM is changing: Q&A with Stibo Systems

Kathleen Goolsby, Managing Editor - SandHill.com

How is the Master Data Management (MDM) market evolving to better address companies’ needs and expectations? Here’s what we can expect in 2017.

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Mobile CRM truly takes shape in 2017

Martin Schneider, VP Corporate Communications - SugarCRM

An increase in the global mobile workforce will lead to greater expectations for mobile customer relationship management (CRM) platforms in 2017. What features must be included?

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How increased connectivity will transform field services in 2017

Andrew Leigh, Vice President of Marketing and Alliances - Jitterbit

Traditional field service processes cannot deliver the real-time responses and fixes that consumers demand, but that’s changing. What will the new model look like in 2017?