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SaaS Delivery Model More Important than Features but Peace of Mind is Tops

Marcus Wagner, Founder and CEO - AcctTwo

The SaaS delivery model has many advantages. Here’s how its characteristics provide value beyond meeting specific functional requirements.

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Tackling Fraud and Waste with Data Virtualization

Suresh Chandrasekaran, Senior Vice President - Denodo

Organizations have adopted data virtualization to infuse data agility and new capabilities into their existing infrastructure. Here are some industry examples.

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Challenges of Traditional Software Companies Transitioning to SaaS

Omid Razavi, Independent Customer Success Consultant

Traditional on-premises software vendors still struggle to adapt to the changes in their competitive environment caused by the SaaS subscription model. Here are tips to succeed.

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Services Design for Customer Experience

Omid Razavi, Independent Customer Success Consultant

Successful services result in customer loyalty and revenue growth. Include these six steps in designing your services methodology for success.

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3 Ways Service Companies Can Use IoT to Improve Customer Satisfaction

Marne Martin, CEO - ServicePower

Service companies can use the IoT for monitoring equipment in the field and drive customer loyalty, brand reputation and shareholder value.