May 2, 2011
Customer Satisfaction – and the Flip Side: Churn
In today's world of cloud and SaaS, almost real-time metrics are critical, if not mandatory,…
April 19, 2011
What Can ISVs do to Onboard Customers More Quickly?
What exactly can independent software vendors (ISVs) do to onboard customers more quickly? Automation, automation,…
March 9, 2011
Five Questions with Valogix CTO Mark Yablonski
This article features five questions with Mark Yablonski, chief technology officer at Valogix, a Savvis…
February 16, 2011
Strategy Matters: Q&A with Taleo CEO Mike Gregoire
Mike Gregoire is formerly an executive director at EDS, EVP at PeopleSoft and currently Chairman…
February 15, 2011
Value Pricing and Avoiding the Commodity Metric Trap
I was talking with a client - an established SaaS company in the HR space…
December 8, 2010
Nine Key Points to Negotiate in a SaaS Agreement
So you've decided to go with Software-as-a-Service (SaaS). It's easy to implement, easy to use…
November 24, 2010
When Should a Software or SaaS Company BUY a Patent?
A recent news story got my attention, as I think it is a great example…
October 13, 2010
Six Tips if Your Customer Wants You to Use Their Form Agreement
Let me frame this right: when you are selling to an end user, they sometimes…
September 22, 2010
Software in an Age of "AND" not "OR"
A look at the most dynamic companies in the business world today — Google, GE,…
September 9, 2010
VP of Trust and Other New SaaS Titles
When I was an analyst with IDC, a very long time ago, I sat in…