Article December 4, 2012 How Big Data and the Cloud are Changing Customer Service Solutions In today’s digital world, enterprises and customer service providers need to provide better, smarter solutions… Di Freeze, Editor Love0
Exec Briefing November 26, 2012 Anticipate, Simplify, Learn: A Proactive Framework for Intuitive Customer Care This white paper lays out a plan organizations can use to better understand how and… Di Freeze, Editor Love0
Article October 30, 2012 Tailoring Big Data Initiatives to Predict Customer Behavior Analyze Big Data to spot real-time shifts in customer behavior, reduce churn, determine pricing and… Di Freeze, Editor Love0
Article January 16, 2012 Fortune 1000 CEO Priorities: Business Alignment and Risk Mitigation Approximately 50 percent of the value and costs of any given company’s products or services… ksgoolsby Love0
Article December 5, 2011 Six Recommendations for Implementing Business Intelligence Solutions This article discusses business intelligence trends according to findings in the “Wisdom of Crowds Business… ksgoolsby Love0