The Role of Customer Success in the Customer Centered Economy

Guy Nirpaz, CEO - Totango

Guy Nirpaz, CEO of Totango breaks down the three misconception enterprise organizations have that cause them to fail at employing a customer success mindset.

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M.R. Asks 3 Questions: Pat Calhoun, Founder & CEO, Espressive

M.R. Rangaswami, Co-Founder - Sand Hill Group

Founder of two companies, Airespace (which sold for $450M) and Espressive (where he is now CEO), Pat is set to transform the enterprise self-service experience to a consumer-like approach that drives employee adoption and significantly reduces help desk calls.

Iconic Mindset: The Need for a Different Mindset in Today’s World

Anand Muralidaran, CEO - Iconic Mindset

A CB report states that 9 out of 10 startups fail in spite of having a great product because they lack the right GTM strategy, sales leadership, market approach and mindset. Therefore, startups have a dire and immediate need to have the right mindset, along with culture, team and product differentiation.

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M.R. Asks 3 Questions: Rob Bernshteyn, CEO, Coupa Value Orchestrator

M.R. Rangaswami, Co-Founder - Sand Hill Group

In an industry where software-as-a-service continues to increase, it's refreshing to speak with someone who runs their business with value-as-a-service at the core of their operation. Having grown Coupa from a small startup to a multi-billion dollar public organization, CEO and Chairman of the Board, Rob Bernshteyn shares how organizations can improve their customer service methods, no matter their size or revenue.

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M.R. Asks 3 Questions: Pete Sinclair, CEO & Founder, Obo

M.R. Rangaswami, Co-Founder - Sand Hill Group

Sharing his research that identifies what causes the gap between a company's strategy and it's development planning, Pete Sinclair, CEO of Obo explains what product teams need to focus on to have more overall traction in the market.