Article December 4, 2012 How Big Data and the Cloud are Changing Customer Service Solutions In today’s digital world, enterprises and customer service providers need to provide better, smarter solutions… Di Freeze, Editor Love0
Exec Briefing November 26, 2012 Anticipate, Simplify, Learn: A Proactive Framework for Intuitive Customer Care This white paper lays out a plan organizations can use to better understand how and… Di Freeze, Editor Love0
Article November 18, 2012 Staying Ahead of Mobile Application Technology Trends The "shiny and new" phase for mobile applications has come and gone, but plenty of… Di Freeze, Editor Love0
Article October 29, 2012 Software Project Killers (And How to Avoid Them) — Part 1 Identifying and managing the glut of risks that can kill a software project can be… Di Freeze, Editor Love0
Exec Briefing October 2, 2012 Clarizen and WalkMe Case Study Clarizen, a SaaS project management software company, had a challenge with converting free-trial users to… Di Freeze, Editor Love0
Article September 18, 2012 The Rewards of User Experience Monitoring If a technology is not being used or is used inappropriately, money, time and vital… Di Freeze, Editor Love0
Article September 3, 2012 How a Tech-Savvy Sales Force Drives Higher Productivity in Tough Economy How to increase sales productivity by using mobility, Big Data, collaboration and social media technologies. ksgoolsby Love0
Article July 31, 2012 How to Win the Software Bake-Off The “Cupcake Wars” TV show pits four bakers in a head-to-head contest for a client… ksgoolsby Love0
Article March 27, 2012 Three Tips for Building a Better Business in a Fluid Market With the the need to adapt to – or, better yet, leverage – fluid changes… ksgoolsby Love0
Article February 6, 2012 What’s the Most Important Number for any Company in Assessing Future Success? At Milestone Group we set out to study top-line growth systemically – across industries, geographies,… ksgoolsby Love0