May 28, 2012
How Capillary Technologies Became a Top Provider of Retail End-to-End Customer Engagement Solutions
Capillary Technologies is India’s largest provider of end-to-end customer engagement solutions for retailers. Its CEO…
April 15, 2012
Sitel and RightNow Technologies Partner to Innovate in Social Media as Customer Care Channel
Social media platforms are becoming the new customer care channel for the world’s leading organizations.…
February 27, 2012
Enterprise Mobile Mashups: Access Any System from Any Device at Any Time
How can IT help mobile users tap into data housed in legacy systems? How can…
January 16, 2012
Fortune 1000 CEO Priorities: Business Alignment and Risk Mitigation
Approximately 50 percent of the value and costs of any given company’s products or services…
December 5, 2011
CIO Perspectives: Q&A with Doug Harr, CIO of Splunk
Doug Harr, CIO of Splunk, shares insights on best practices in implementing SaaS solutions and…
November 18, 2011
What Will Salesforce's Next Move Be?
Acquisition has been a key component of Salesforce.com's growth strategy, and they seem to have…