Exec Briefing December 8, 2016 Subscription Scorecard Metric Deep Dive: Cost of Customer Retention This white paper from Waterstone Management Group explores different ways to calculate retention, the value… Di Freeze, Editor Love0
Article October 11, 2016 Why customer success trumps customer acquisition Is customer success simply an expansion on the post-sale revenue model? Why should a company… Di Freeze, Editor Love0
Exec Briefing September 22, 2016 How 7Geese Uses Natero to Improve Customer Retention This case study explains how a SaaS company with disconnected sources of customer data now… Di Freeze, Editor Love0
Article September 11, 2016 Customer lifetime value and customer acquisition cost: deep dive into 2 key subscription metrics Various ways to calculate customer lifetime value and customer acquisition cost. Di Freeze, Editor Love0
Article May 23, 2016 Advice for Hiring a Chief Customer Officer: Q&A with FinancialForce When should a company establish a customer success program? How do you determine where to… Di Freeze, Editor Love0
Article April 4, 2016 Cloud Migration’s Impact on Professional Services and the Opportunity It Presents Migration to the cloud is driving a rapid value shift for the professional services market.… Di Freeze, Editor Love0
Article March 21, 2016 What Oracle and Google Don’t Understand About the Cloud The latest financial news from Oracle and Google regarding their escalating cloud efforts shows many… Di Freeze, Editor Love0
Article October 26, 2015 Which Financial Processes are Optimal for Driving Customer Success and Growth? A number of financial processes aid a company’s growth via customer success. Here’s how to… Di Freeze, Editor Love0
Exec Briefing September 15, 2015 Transforming the Energy & Utilities Industry with Smart Analytics This white paper showcases how energy and utility providers can unlock potential service opportunities using… Di Freeze, Editor Love0
Article August 25, 2015 Trends in Operational Metrics Show Demand for Greater Insights Acting on these insights will help performance-driven software companies understand how to use metrics to… Di Freeze, Editor Love0