The Pulse - A newsletter by
April 9, 2014
This week's Pulse is sponsored by Intacct

Will Facebook’s Big Bet on WhatsApp Pay Off?

Umang Gupta

Umang Gupta, Retired Chairman and CEO
Keynote Systems, Inc.

The strategy of many startups is to build out a consumer network via a free software or service. This worked for WhatsApp, who sold out recently for $19 billion; but did Facebook pay too much? Here’s some perspective on how software models have evolved and what to charge for or give free.

Read the Story

SaaS UI Design Tips to Reduce Churn

Paul Giurata

Paul Giurata, Managing Partner
Catalyst Resources

Habits, once established, take tremendous inertia to break, so how do you design a SaaS product to become a habit? This article gives eight guidelines for designing a SaaS UI that results in lower churn and greater social referrals.

Read the Story

Billing for a SaaS and IoT World

Andrew Dailey

Andrew Dailey, Managing Director
MGI Research

Companies moving to cloud-based, as-a-service offerings are discovering that their billing platform needs to keep pace with their business trajectory. This article provides a lens into where tech-centric, as-a-service companies are investing in billing capabilities and why agile billing is so important.

Read the Story

Increasing Revenue and Customer Satisfaction with MDM Platform

Christophe Marcant

Christophe Marcant, Vice President of Product Strategy
Stibo Systems

Achieving service leadership and superior product availability is a business imperative for Advance Auto Parts, which operates 3,794 stores plus an online shopping channel. Here’s how AAP achieved five challenging objectives by leveraging a multidomain master data management (MDM) platform.

Read the Story

Billing Innovators Summit: “Monetizing the Disruption”


Billing Innovators Summit: “Monetizing the Disruption”SandHill is proud to be a sponsor of this MGI Research event. Join us in San Francisco on April 23 from 12:00 p.m. – 6:30 p.m. for lunch and an afternoon of actionable insights on managing the risks, rewards and opportunities associated with today’s billing solutions. A billing success or failure can elevate or sink a customer relationship and impact market competitiveness. A sophisticated, flexible billing capability that impacts time to revenue is a must-have for modern enterprises.

Click here to register for the Billing Innovators Summit.

Key topics: metering, revenue recognition and monetization strategies; best practices for implementing agile billing; strengths/weaknesses on cloud and on-premises billing vendors, and more. Click here for the agenda.

Software CEO/CFO Outlook for 2014 CEO/CFO SurveySandHill is conducting a study of CXOs’ and managing directors' outlook for the software industry. Click here to take the survey. Your company will benefit from the combined insights of all of us in the industry, and we’ll provide you a complimentary copy of the report on the study findings ($300 value).

Click here to take the survey.


Attend CEO “Digital Disruptors” at Information Week CIO Conference – Panel Moderator is SandHill’s M.R. Rangaswami


MR RangaswamiM.R. Rangaswami, co-founder and CEO of Sand Hill Group, will moderate a CEO "Digital Disruptors" session at the Information Week CIO Conference on March 31 and April 1 in Las Vegas. His panel includes Sandra Kurtzig, founder and CEO, Kenandy, and founder and former CEO, ASK Group; Frederic Laluyaux, CEO and president, Anaplan; and
Gaurav Dhillon, CEO, SnapLogic.

For more information:


This Week's Sponsor: Intacct



Intacct is the cloud financial management company. Bringing cloud computing to finance and accounting, Intacct's award-winning applications are the preferred financial applications for AICPA business solutions. Intacct applications, in use by more than 7,300 organizations from startups to public companies, are designed to improve company performance and make finance more productive. Hundreds of leading CPA firms and Value Added Resellers offer Intacct to their clients. The Intacct system includes accounting, contract management, revenue management, project and fund accounting, inventory management, purchasing, vendor management, financial consolidation and financial reporting applications, all delivered over the Internet via cloud computing. Intacct is headquartered in San Jose, California. For more information, please visit or call 877-437-7765. Connect with Intacct on LinkedIn, Facebook, Twitter or YouTube.