Artificial Intelligence

AI is Driving the Transformation of Retail

Here is a closer look at five use cases that demonstrate the innovations helping retailers improve the shopping experience for their customers.

Why Customer Service Chatbots Fail

Can a chatbot understand customer intent the way your organization needs it to? What about when a bot refers to another bot - does that help or harm the customer experience? Business 2 Community shares their 12 observations on where chatbots can fail and how leaders can choose their AI customer services more wisely.

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M.R. Asks 3 Questions: Cupid Chan, CTO, Index Analytics

How do you teach second graders about A? Cupid Chan, CTO of Index Analytics has excelled in how to explain AI to non-tech proficient audiences. However, the way he presents his information also gives us seasoned tech audiences a different take on what AI truly is and does.

AI Metamorphosis: 4 Mind-Bending Things to Add

Four mind-bending additions to the AI Metamorphosis article written by Dr. Kissinger, Dr. Huttenlocher and Eric Schmidt.

Getting Mondays Back with AI and Automation

James Nicoles figures that at least 20% of his office time has gone to busy work. Not unimportant work, but work that is less about insight and strategy and more about ensuring that we have collated information, created necessary versions or answered urgent tactical needs and how AI and automation are minimizing and eliminating those time-takers.

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