ThePulse Software - Cloud - Mobile
13 FEBRUARY 2013
Cloud Computing SAAS Mobile Big Data Sales & Marketing Leadership
This week's issue brought to you by: NetSuite

95% Customer Retention

Paul ResslerHow has SaaS Domain Name System (DNS) provider Dyn managed to have a customer-retention rate of 95 percent and an upsell rate of 24 percent? The Cirrostratus Group says the company is a great example of how to use data and offers four keys to success as a cloud services provider.

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User Experience Design

Paul GiurataWhen you think of User Experience (UX) Design, do you associate it more closely with an art studio or bioscience laboratory?  Catalyst Resources’ managing director shares why there needs to be more science than art for a significant UX investment to make sense.

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CIO Role Changing

Scott GuelichHP Enterprise Services’ senior vice president says that in 2013, the meaning of the “I” in “CIO” will be replaced with four other designations. He talks about those responsibilities and describes a crucial differentiating characteristic among outsourcing service providers.

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Notable Quote

question mark iconWho said: “After a few years of belt tightening, re-structuring, and perhaps even some product innovation... Dell will emerge again, smelling of...”

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Recent SandHill Blog Posts

Sandhill Blog

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This Week's Sponsor: NetSuite


NetSuite, Inc.NetSuite Inc. is a leading vendor of cloud computing business management software suites. NetSuite enables companies to manage core key business operations in a single system, which includes Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), and Ecommerce. NetSuite's "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.