Industry White Papers

The proportion of total revenue for IT vendors coming from software services is increasing, typically reaching one-third or more of total revenue. That means companies that improve their renewals performance by an average of just 15 percentage points can increase their top-line revenue by five percent – of a $30 billion pie.

This paper explains six steps that software vendors can take to improve their service renewals performance. The steps are referred to as “six miracles” – but not because they’re impossible. They do require some focus and work, but they offer an amazing payoff. The paper also explains how to start accomplishing the renewals business transformation in just 45 days.

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