Productizing Customer Success in the Cloud
Who’s responsible for customer success within a SaaS company and what software solutions monitor/manage this function? Here’s how a new set of SaaS vendors is attacking this problem.
Who’s responsible for customer success within a SaaS company and what software solutions monitor/manage this function? Here’s how a new set of SaaS vendors is attacking this problem.
Here’s how software vendors can move their applications to a cloud or SaaS model without cannibalizing their installed base of perpetual license customers.
Why is the demand for cloud solutions fueling market opportunities for systems integrators and other service-oriented channel companies while threatening market power of some large software vendors?
Actian’s acquisition of Pervasive Software is the latest example of the accelerating convergence of two of the most prominent trends in the industry. What will be the impact on customers and on the vendor landscape?
Transforming a traditional software business into a SaaS model requires a “change of DNA.” Here’s the success story of Callidus Software, now CallidusCloud.