TAG: services revenue

Kathleen Goolsby, Editor - SandHill.com

Vinnie Mirchandani, advisor and author on innovation and disruptive trends in technology, discusses his new book about the "technology elite" phenomenon that will turn the tech world upside down.

For many technology-based companies, post-sales service and support is little more than an afterthought. But if approached properly, after-sales service and support can improve customer retention and loyalty.

This paper identifies the three components that must be measured in order to continually improve renewal rates.

This paper explains six steps that software vendors can take to improve their service renewals performance.

Mike Smerklo, CEO - ServiceSource

Despite the fact that software vendors want to realize the full potential of their service revenue, many are still underachieving, leaving significant revenue, profits and earnings on the table every quarter. A sizable chasm separates those vendors that have deployed leading-edge strategies to maximize service revenues and those who are simply taking a "business as usual" — or a "business as 10 years ago"—approach to the service opportunity.