TAG: service level

Kamesh Pemmaraju - Sand Hill Group

New mobile devices and apps are creating internal business value and external value with customer interactions in every industry. But there are also some risks.

This new Sand Hill report provides insights of enterprise CIOs, CTOs and other IT managers into challenges, opportunities, best practices and lessons learned regarding their companies’ efforts and policies in transitioning to enterprise mobility.

Kathleen Goolsby, Editor - SandHill.com

Real-time performance monitoring is now available as vendors deploy SaaS applications to the cloud.

Scott Bils, Leader, Next Generation IT practice - Everest Group

Conventional wisdom says enterprise adoption of cloud services will accelerate as offerings become mature and enterprise friendly. Here are unexpected developments that could dramatically accelerate enterprise migration to the public cloud.

Jason Liu, CEO - UC4

When CEOs and CIOs take the time to talk to their IT departments, they are surprised at the number of new complexities introduced by cloud computing. Software and cloud service vendors must understand the real-world business impact of the cloud-based delivery of IT services in order to help make these deployments successful at client organizations over the long term.