TAG: sales cycle

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Is the Big Deal Dead in Software Sales?

A successful software sales team needs to understand how to sell a big commitment (even SaaS) and how to manage an institutionalized sales force. Here are four steps to success.

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12 Essential KPIs to Drive Improved Service Revenue Performance

How strong is your company's customer support renewal program? Many software service executives think they know the answer based on a few statistics and some anecdotes from their sales team. However, these measures are often inconsistent and rarely instructive on how to improve the business. ServiceSource believes that the real yardstick of renewals performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story

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