TAG: ROI

Subraya Mallya, Principal - FOYOPA

In the on-premise enterprise software world, I have seen many software implementations go awry despite ballooning implementation expenditures. Customers never see their return on investment (ROI) until many years into the implementation, by which time they are so deep into upgrades, manpower turnover, shrinking IT budgets, IT organizational fiefdom that ROI is the last thing on their mind. With SaaS, the tables are turned.