This excerpt from a Goldman Sachs CIO survey report looks at the overall IT spending plans for 2011, the top tech sectors for accelerated spending, and the vendors which CIOs say will grow in strategic importance.
The key to great customer experience is fostering a long lasting relationship built on trust and delivering true business value to your clients. Furthermore, the rise of the cloud or software-as-a-service puts even more pressure on software companies to be accountable for their relationships. If you don't invest to deliver true value for your clients, it will inevitably be seen in your customer churn. True business value results from a deep understanding of what a client is looking to achieve and how you can map to that larger initiative, help grow their business and set them up for success. How to do it? Here are five tips for delivering true business value to your clients.