TAG: Lincoln Murphy

Author user photo

How to Lead and Scale Your Customer Success Program

The emphasis on the customer success journey is gaining momentum but is still in the early stages. Consequently, software companies sometimes launch programs and initiatives without knowing keys to success.

Author user photo

SaaS Providers: Growth Requires Proactive Customer Retention

Customer retention actually starts before the sales process begins. Once you reduce churn, customers that are realizing value from your service are also more likely to spend more through up-sells and cross-sells.

News You Can Use

  • Get a 20% discount (discount code: SANDHILL) when you register to attend IoT Evolution Expo (Las Vegas, Aug 17-20)  
  • SandHill is now on LinkedIn - follow us to keep up with software insights and news, and click to "share" our updates with your followers