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Redefining Cloud Customer Experience and Driving Recurring Revenue

These four imperatives will help software customer executives develop and operate a new Maintenance, Customer Support and Retention model.

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Software CEO / CFO Outlook 2014: The Complications of Change

The software industry is in an era of explosive growth. Though welcome, the growth disrupts the status quo and causes significant transformation of companies’ operating infrastructures. A key finding in our study shows software executives are struggling with maintaining equilibrium among operational and investing priorities that push the companies in opposite directions at the same time.

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