TAG: customer service

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Is machine learning ideal for payment fraud prevention?

There has been a lot of buzz in the payments industry about machine learning being a great tool to automate fraud prevention. Although it has potential, it also has vulnerabilities.

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3 Tips to Gain a 360-Degree View of Your Customers

Knowing as much as you can about your customers can significantly impact your business. This article discusses how an enterprise search and analytics solution will help you achieve this goal.

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The Key to Making Big Data Valuable: Make it Personal

How can companies use data to bring in more customers, make them more loyal, turn unhappy customers into loyal champions of the brand and drive a significant increase in revenue?

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