TAG: customer service

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M.R. Asks 3 Questions: Nick Mehta, CEO, Gainsight

As Michael Corleone famously said in The Godfather, "It's not personal, it's business." However, Nick Mehta, CEO of Gainsight recognizes how shifting our mindsets from 'personal vs. business' to personal AND business makes a big difference in the new world of customer service expectations.

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M.R. Asks 3 Questions: Pat Calhoun, Founder & CEO, Espressive

Founder of two companies, Airespace (which sold for $450M) and Espressive (where he is now CEO), Pat is set to transform the enterprise self-service experience to a consumer-like approach that drives employee adoption and significantly reduces help desk calls.

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M.R. Asks 3 Questions: Rob Bernshteyn, CEO, Coupa Value Orchestrator

In an industry where software-as-a-service continues to increase, it's refreshing to speak with someone who runs their business with value-as-a-service at the core of their operation. Having grown Coupa from a small startup to a multi-billion dollar public organization, CEO and Chairman of the Board, Rob Bernshteyn shares how organizations can improve their customer service methods, no matter their size or revenue.

AI is Driving the Transformation of Retail

Here is a closer look at five use cases that demonstrate the innovations helping retailers improve the shopping experience for their customers.

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Is machine learning ideal for payment fraud prevention?

There has been a lot of buzz in the payments industry about machine learning being a great tool to automate fraud prevention. Although it has potential, it also has vulnerabilities.

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