TAG: customer service

AI is Driving the Transformation of Retail

Here is a closer look at five use cases that demonstrate the innovations helping retailers improve the shopping experience for their customers.

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Is machine learning ideal for payment fraud prevention?

There has been a lot of buzz in the payments industry about machine learning being a great tool to automate fraud prevention. Although it has potential, it also has vulnerabilities.

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3 Tips to Gain a 360-Degree View of Your Customers

Knowing as much as you can about your customers can significantly impact your business. This article discusses how an enterprise search and analytics solution will help you achieve this goal.

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