TAG: customer satisfaction

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Is machine learning ideal for payment fraud prevention?

There has been a lot of buzz in the payments industry about machine learning being a great tool to automate fraud prevention. Although it has potential, it also has vulnerabilities.

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Why customer success trumps customer acquisition

Is customer success simply an expansion on the post-sale revenue model? Why should a company implement CS practices? And what is the job of a CS manager?

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10 questions to ask before adopting DevOps

DevOps’ goal is improving the relationship between development and operations teams by advocating better communication and collaboration. Successfully adopting the practice isn’t always easy, though.

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Value as a Service: ultimate battleground for software companies

Business leaders making customer-facing decisions must read “Value as a Service: Embracing the Coming Disruption.” The author shares information about this disruptive business model.

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