TAG: customer satisfaction

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M.R. Asks 3 Questions: Juan Carlos Abello, Founder & CEO, Nuvola

Nuvola is a cloud-based guest services management company for the hotel industry. I spoke to founder Juan Carlos about what’s new at Nuvola, what makes an effective leader and where he likes to spend his own vacations.

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M.R. Asks 3 Questions: Jayaram Bhat, CEO, Squelch

Squelch focuses on customer service after the initial sale, which is especially important for SaaS-based businesses that aim to build long and strong relationships with their customers.

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Enter "The Age Of The Customer"

An excerpt from the new book, “Subscribed: Why the Subscription Model Will Be Your Company’s Future” explores the economy’s evolution to a customer-centric model.

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