TAG: customer satisfaction

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Automation + Access Governance = Happy IT

Developing solutions for automating IT managers' routine tasks frees up resources for high value projects.

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Do You Have a Positioning Problem?

B2B buyers don’t care “how it works.” Tell them “why it matters."

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How shared service management communicates across silos

This article discusses why service management solutions are gaining popularity, the benefits of shared service management, types of approaches and advantages of cloud service management.

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Is machine learning ideal for payment fraud prevention?

There has been a lot of buzz in the payments industry about machine learning being a great tool to automate fraud prevention. Although it has potential, it also has vulnerabilities.

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