TAG: customer satisfaction

Growth Players: EveryMundo Tackles the Airline Vertical

Here’s how the performance marketing solution vendor leveraged Big Data to manage direct sales for one-fifth of the airline market – and continues to expand.

The Tipping Point in Customer Experience Tech

Automation can now solve most issues, provide customer insights and create a superior environment of personalization.

IoT: Understanding the Public Perspective

America’s leading pollster, Lee Rainie of Pew Research, shares new research that finds IoT vendors need to tread carefully or risk alienating future customers.

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Automation + Access Governance = Happy IT

Developing solutions for automating IT managers' routine tasks frees up resources for high value projects.

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Do You Have a Positioning Problem?

B2B buyers don’t care “how it works.” Tell them “why it matters."

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