TAG: customer satisfaction

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10 questions to ask before adopting DevOps

DevOps’ goal is improving the relationship between development and operations teams by advocating better communication and collaboration. Successfully adopting the practice isn’t always easy, though.

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Value as a Service: ultimate battleground for software companies

Business leaders making customer-facing decisions must read “Value as a Service: Embracing the Coming Disruption.” The author shares information about this disruptive business model.

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Leadership Is Communication: The Service-Profit Chain

Successful leadership depends on employee engagement. But to truly engage employees, managers must first offer a clear plan of where they want the team to go. Here’s how crowdsourcing software helps.

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