TAG: customer satisfaction

Author user photo

Value as a Service: ultimate battleground for software companies

Business leaders making customer-facing decisions must read “Value as a Service: Embracing the Coming Disruption.” The author shares information about this disruptive business model.

Author user photo

Leadership Is Communication: The Service-Profit Chain

Successful leadership depends on employee engagement. But to truly engage employees, managers must first offer a clear plan of where they want the team to go. Here’s how crowdsourcing software helps.

More Articles