TAG: customer satisfaction

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How shared service management communicates across silos

This article discusses why service management solutions are gaining popularity, the benefits of shared service management, types of approaches and advantages of cloud service management.

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Is machine learning ideal for payment fraud prevention?

There has been a lot of buzz in the payments industry about machine learning being a great tool to automate fraud prevention. Although it has potential, it also has vulnerabilities.

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Why customer success trumps customer acquisition

Is customer success simply an expansion on the post-sale revenue model? Why should a company implement CS practices? And what is the job of a CS manager?

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