TAG: customer satisfaction

Author user photo

Perspectives on Software Difference-Makers in 2014

What software aspects will be on companies’ radar screens by the end of 2014? What event during 2013 will have the most significant impact in 2014-2015?

Author user photo

Productizing Customer Success in the Cloud

Who’s responsible for customer success within a SaaS company and what software solutions monitor/manage this function? Here’s how a new set of SaaS vendors is attacking this problem.

More Articles

News You Can Use

Click here for news releases:

  • Is Data Science Dead? Watch the Carpe Datum Rx Debate - April 30
  • Join Ray Wang at SafeNet Lunch & Learn - May 8
  • Preparing for IPO: Streamlining Compliance in the Cloud - April 23