TAG: customer relationship management

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Mobile CRM truly takes shape in 2017

An increase in the global mobile workforce will lead to greater expectations for mobile customer relationship management (CRM) platforms in 2017. What features must be included?

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Excel has no place in strategic business operations

Here are four examples of strategic business segments that have replaced Excel dependency with operational cloud solutions and empowered the rest of the enterprise in the process.

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How CMOs Can Benefit from an Online Customer Community

Online customer communities help chief marketing officers interact personally with customers. Here are three benefits and reasons why they are valuable tools to marketing leaders and their teams.

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Mining Your Data to Craft Better Customer Experiences

The best way to design memorable experiences is by listening to your customers and understanding what they want and how they feel. Here’s how to do that.

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