TAG: customer needs

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M.R. Asks 3 Questions: Juan Carlos Abello, Founder & CEO, Nuvola

Nuvola is a cloud-based guest services management company for the hotel industry. I spoke to founder Juan Carlos about what’s new at Nuvola, what makes an effective leader and where he likes to spend his own vacations.

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M.R. Asks 3 Questions: Jayaram Bhat, CEO, Squelch

Squelch focuses on customer service after the initial sale, which is especially important for SaaS-based businesses that aim to build long and strong relationships with their customers.

State of Fintech: 5 Challenges the Next Winner Will Overcome

When you consider how crowded and well-funded the consumer fintech space is, only the companies that seem to make the impossible possible will actually break through. Here are the challenges the next fintech kings and queens will need to conquer.

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