TAG: customer expectations

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Mobile CRM truly takes shape in 2017

An increase in the global mobile workforce will lead to greater expectations for mobile customer relationship management (CRM) platforms in 2017. What features must be included?

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How increased connectivity will transform field services in 2017

Traditional field service processes cannot deliver the real-time responses and fixes that consumers demand, but that’s changing. What will the new model look like in 2017?

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Mining Your Data to Craft Better Customer Experiences

The best way to design memorable experiences is by listening to your customers and understanding what they want and how they feel. Here’s how to do that.

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