TAG: customer expectations

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To CIOs: A message from your engine room

CIOs often end up trying to manage complex browsers with traditional management or cobbled-together tools. Why is this a problem?

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How MDM is changing: Q&A with Stibo Systems

How is the Master Data Management (MDM) market evolving to better address companies’ needs and expectations? Here’s what we can expect in 2017.

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Mobile CRM truly takes shape in 2017

An increase in the global mobile workforce will lead to greater expectations for mobile customer relationship management (CRM) platforms in 2017. What features must be included?

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How increased connectivity will transform field services in 2017

Traditional field service processes cannot deliver the real-time responses and fixes that consumers demand, but that’s changing. What will the new model look like in 2017?

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