TAG: customer expectations

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M.R. Asks 3 Questions: Juan Carlos Abello, Founder & CEO, Nuvola

Nuvola is a cloud-based guest services management company for the hotel industry. I spoke to founder Juan Carlos about what’s new at Nuvola, what makes an effective leader and where he likes to spend his own vacations.

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M.R. Asks 3 Questions: Jayaram Bhat, CEO, Squelch

Squelch focuses on customer service after the initial sale, which is especially important for SaaS-based businesses that aim to build long and strong relationships with their customers.

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M.R. Asks 3 Questions: Sandeep Johri, CEO, Tricentis

Through the lean concept of continuous testing, Tricentis is breaking through the barriers experienced with conventional testing methods, which tend to bog down otherwise speedy software releases.

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