TAG: CRM

Kathleen Goolsby, Editor - SandHill.com

Social media platforms are becoming the new customer care channel for the world’s leading organizations. Sitel discusses trends, future direction and social-enabled customer care.

Regev Yativ, President & CEO - Magic Software Enterprises Americas

How can IT help mobile users tap into data housed in legacy systems? How can IT be sure that information presents well on a user’s preferred device? Here are guidelines for mobile mashups.

Patrick D. Quirk, President & CEO - Emptoris, Inc.

Approximately 50 percent of the value and costs of any given company’s products or services is in the hands of suppliers, suppliers are central to risk mitigation, innovation and to controlling spending.

Doug Harr, CIO - Splunk

Doug Harr, CIO of Splunk, shares insights on best practices in implementing SaaS solutions and advice for tech vendors when dealing with CIOs.

Lauren Carlson, CRM Analyst - Software Advice

Acquisition has been a key component of Salesforce.com's growth strategy, and they seem to have focused in two areas: platform and applications. So where is their real focus? And where will they acquire next?