TAG: Black Duck Software

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Customer Satisfaction - and the Flip Side: Churn

In today's world of cloud and SaaS, almost real-time metrics are critical, if not mandatory, on an almost daily basis. In our recent survey of software CEOs and CFOs (see "Software Industry Facing Growing Pains"), we asked respondents to identify the most important metrics they use to track their business. The survey found that, as the industry transitions from on-premise to the SaaS and cloud models, revenue still tends to be the top indicator.

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Software Industry Facing Growing Pains

We're in a period of exciting growth, according to the findings in Sand Hill Group's Software CEO/CFO 2011 survey. The surveyed executives predict the pace of growth in 2011 will be dramatically better than that of the past year. The survey findings detailed in the report (Software CEO/CFO Outlook 2011: The Gains and Pains of Growth) paint a portrait of software industry evolution: new technologies, models and vendors are taking hold as enterprise customers increase their demands for flexibility, innovation and anytime/any place access to software solutions. Executives participating in the survey cited three primary factors driving the growth they predict for the next 12 months.

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Future of Open Source: Enterprise, Mobile and Open Data

Enterprises are pouring investment into applications to “mobile-enable” their employees while the mobile industry enjoys tremendous new growth. And the mobile industry, completely revolutionized in the last few years, is another leading example of the power of open source.

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The Future of Open Source - 2010

The 2010 Future of Open Source Survey gathered insight on the opportunities and challenges of today's open source market based on 551 executive respondents from customer and vendor organizations. Michael Skok, General Partner at North Bridge and founder of the survey, explains the new role of innovation as an adoption driver, the power of the White House as a customer, the new money-making strategies being used by vendors and investors, and an outlook on the future of open source.

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