TAG: analytics

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M.R. Asks 3 Questions: Jayaram Bhat, CEO, Squelch

Squelch focuses on customer service after the initial sale, which is especially important for SaaS-based businesses that aim to build long and strong relationships with their customers.

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6 “Musts” for Rebuilding Trust with Customers

How the new demand for data impacts customer engagement and what technology vendors must do to regain consumer confidence in the wake of recent data breaches.

AI is Driving the Transformation of Retail

Here is a closer look at five use cases that demonstrate the innovations helping retailers improve the shopping experience for their customers.

The Tipping Point in Customer Experience Tech

Automation can now solve most issues, provide customer insights and create a superior environment of personalization.

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