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Leadership

M.R. Asks 3 Questions: Brad Brooks, CEO, OneLogin

M.R. Rangaswami, Co-Founder - Sand Hill Group

Rather than leading the cybersecurity business from a fear-based narrative, OneLogin's CEO and President, Brad Brooks uses his 25 years of experience to protect organizations with positive future-safe solutions.

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Leadership

M.R. Asks 3 Questions: Nick Mehta, CEO, Gainsight

M.R. Rangaswami, Co-Founder - Sand Hill Group

As Michael Corleone famously said in The Godfather, "It's not personal, it's business." However, Nick Mehta, CEO of Gainsight recognizes how shifting our mindsets from 'personal vs. business' to personal AND business makes a big difference in the new world of customer service expectations.

Artificial Intelligence

Why Customer Service Chatbots Fail

Anand Subramaniam, SVP, Global Marketing - eGain Corporation

Can a chatbot understand customer intent the way your organization needs it to? What about when a bot refers to another bot - does that help or harm the customer experience? Business 2 Community shares their 12 observations on where chatbots can fail and how leaders can choose their AI customer services more wisely.

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M.R. Asks 3 Questions: Eddie Davis, VP, Business Development, FINSYNC

M.R. Rangaswami, Co-Founder - Sand Hill Group

From building websites on a dial-up modem on a beach in Costa Rica to designing big concepts in fintech, Eddie Davis, VP at FINSYNC, has an appetite for research and analytics. In our first feature of the month, Eddie shares his thoughts on the current temperature for fintech and his forecast for trends emerging in 2020. 

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MR Asks 3 Questions: John Martis, President, Bigstep

M.R. Rangaswami, Co-Founder - Sand Hill Group

We'll skip the puns about the *steps* that Bigstep, a bare metal cloud startup, is taking by hiring their new president, John Martis. Rather, we'll focus on where the bare metal industry is headed and the opportunities he sees coming.