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Services Design for Customer Experience

Omid Razavi, Independent Customer Success Consultant

Successful services result in customer loyalty and revenue growth. Include these six steps in designing your services methodology for success.

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Navigating the Digital Transformation Process

Jeffrey M. Kaplan, Managing Director - THINKstrategies

What technologies and strategies should you adopt to achieve digital success?

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Customer Success Services for Sustained Growth

Omid Razavi, Independent Customer Success Consultant

Measure your organization’s ability to deliver services with customer success against these seven capabilities.

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Sales Motions in the Cloud and SaaS Customer Journey

Omid Razavi, Independent Customer Success Consultant

Here’s an overview of the seven stages of the SaaS / cloud customer journey, and how they impact sales and marketing differently than the traditional software sales process.

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Startup Marketing Mayhem

Guy Smith, Chief Consultant - Silicon Strategies Marketing

This article discusses seven marketing mistakes startup CEOs most often make, which can crash their companies.