Author user photo

Customer Success Services for Sustained Growth

Omid Razavi, Independent Customer Success Consultant

Measure your organization’s ability to deliver services with customer success against these seven capabilities.

Author user photo

Innovation Act and Jon Fisher’s Public Testimony to House Judiciary Committee

Jon B. Fisher, Co-founder and CEO - CrowdOptic

Innovation Act (H.R. 3309) proposes changing regulations surrounding patent infringement lawsuits. Here is the written public testimony of a Silicon Valley serial entrepreneur, submitted to the House Judiciary Hearing.

Author user photo

Sales Motions in the Cloud and SaaS Customer Journey

Omid Razavi, Independent Customer Success Consultant

Here’s an overview of the seven stages of the SaaS / cloud customer journey, and how they impact sales and marketing differently than the traditional software sales process.

Author user photo

Using SaaS Microsegmentation to Reduce Churn Rates

Roey Libfeld, Head of Business Development and Market Research - Discovercloud.com

SaaS providers can reduce churn through the microsegmentation of user data.

Author user photo

Three Requirements for Automating Cloud Provisioning

Chip Epps, Senior Director Product Marketing - OneLogin

There are three requirements to achieve automating a company’s provisioning activities across cloud users and applications.