The Pulse - A newsletter by Sandhill.com
May 25, 2016
This week's Pulse is sponsored by NetSuite
 
 
 

The IoT Onion: Peeling Back the Layers

Jeff Kaplan

Jeff Kaplan
Managing Director
THINKstrategies

What strategic investments are happening in the IoT space? Is it nearing the Gartner trough of disillusionment? What is the reality around big bets on the IoT today?

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Advice for Hiring a Chief Customer Officer

Adrian Ivanov

Adrian Ivanov
Chief Customer Officer
FinancialForce

The increasing focus on customer success has led many software companies to establish an executive role for customer strategy, often titled a chief customer officer or customer success officer. FinancialForce’s CCO shares advice on selecting officers and determining where to focus customer success efforts.

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CFO Role Model: Advisor and Better Biz Partner

John O’Rourke

John O’Rourke
VP Product Marketing
Host Analytics

Who can CFOs look to as positive role models as they evolve from back-office scorekeeper to strategic advisors and business partners to the CEO and other LOB executives? This article looks at two key “Star Trek” characters for inspiration and discusses tools that can help connect operations and finance.

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Employee Engagement & the Service Profit-Chain

Brian Anderson

Brian Anderson
CMO
POP

The service-profit chain holds that profitable growth is closely linked to employee engagement. This article discusses how leaders can engage employees, which in turn results in customer loyalty. Communication tools for employee engagement are also discussed.

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This Week's Sponsor: NetSuite

 
 

SPONSORNAME

NetSuite Inc. is a leading vendor of cloud computing business management software suites. NetSuite enables companies to manage core key business operations in a single system, which includes Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), and Ecommerce. NetSuite's "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.

 






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