ThePulse Software - Cloud - Mobile
SandHill
18 APRIL 2012
Cloud Computing SAAS Mobile Big Data Sales & Marketing Leadership
This week's issue brought to you by: ServiceSource
Leadership Tony Young
CIO Role: Avoiding Risks While Positioning a Company for Innovation and Growth

Five years ago uptime was the top metric for CIOs, but today it’s just table stakes. Tony Young, senior vice president and CIO at Informatica, shares his perspective on today’s CIO role in contributing value to a company and managing risk while creating a sustainable competitive advantage.

He predicts this will have a material impact on vendor revenue growth, profit and market share across all segments of business technology.

Read the story
Special Features
The TCS Story - Q&A with Vice-Chairman S. Ramadorai

Social media networks are creating large data sets of structured and unstructured data that enable companies to gain competitive advantage - or will be the worst nightmare for companies that ignore them. Peter Auditore, principal researcher at Asterias Research, discusses key findings from "The Social Media and Business Intelligence Survey," recently conducted in North America and EMEA by Asterias in cooperation with IBM, the SHARE user group and Unisphere Magazine.

Read the story

Innovation for Growth: The Challenge of Sustained Growth and the Increasingly Important Role of Innovation Enablers

Accelerated innovation is no longer an option; it’s a necessity for growth. Fusing core products/technologies with unanticipated technological shifts has redefined the innovation process and has moved it beyond the environs of brick-and-mortar R&D labs. This new Evalueserve white paper discusses how organizations can build an ecosystem that constantly brings out new innovations, despite the limitations of internal R&D capital.

Read the white paper

Market Trends
Sitel and RightNow Technologies Partner to Innovate in Social Media as Customer Care Channel

How are leading companies integrating social media interactions into their customer care processes and gaining the ability to act on that information in real time? Andrew Kokes, Sitel’s VP of Global Product Management, discusses the trends and future direction as well as Sitel’s innovative solutions to improve customer satisfaction.

Read the story

Cloud Analytics Opportunities Trump Big Data Challenges

Jeff Kaplan of THINKstrategies discusses a new generation of powerful cloud analytics tools, applications and platforms are providing valuable insights to corporate executives and end users so they can make better business decisions on a day-to-day basis.

Read the story

This Week's Sponsor
ServiceSource

Improve your service data and customer sales coverage with ServiceSource. Software vendors recognize that service revenue is a critical asset. But many companies that attempt to use product-focused systems and processes to manage the service revenue stream run into substantial problems that arise from inadequate services-specific data, expertise, and sales processes. Leading software companies worldwide, such as Adobe, partner with ServiceSource to improve service revenue performance, whether they sell direct or through the channel. Our software clients achieve improved data management, financial flexibility, international coverage and customer loyalty.

Find out more at http://www.servicesource.com/customers/software.html

Essential Information for Startups and Entrepreneurs
Capital Raising and Buyer Beware: The Experience Gap between Companies and Their Banks

How are leading companies integrating social media interactions into their customer care processes and gaining the ability to act on that information in real time? Andrew Kokes, Sitel's VP of Global Product Management, discusses the trends and future direction as well as Sitel's innovative solutions to improve customer satisfaction.

Read the story

What Every U.S. Entrepreneur and Organization Needs to Know about International Patenting to Protect Their Intellectual Property and Spur Innovation

In order for entrepreneurs and startups to compete on a global scale and to protect their intellectual property from foreign competition, they must secure international patent protection. Jeff Shieh, senior patent attorney with inovia, explains the necessary knowledge and practical tips for navigating the complexities of foreign filing.

Read the story
Did you know?

Topic Index. You can quickly find articles on SandHill.com (from 2006 - 2012) by searching keywords in our Topic Index. There’s a link for it in the black space at the end of all pages on the Website (and in this newsletter) as well as the green space for “explore SandHill topics” in the upper-right portion of the home page and other pages.

We publish new announcements of software industry events as well as Notable Quotes in the software news every week.

RSS. Sign up for our rss feeds so you’ll be among the first to know when we publish new articles, venture capital or M&A announcements and white papers.

News & Resources
Channels
Software Companies|IT Buyers|Startups|India
The Pulse

The Pulse is the newsletter of Sandhill.com, the online business strategy destination for the software, cloud, and mobile ecosystem.

Publisher: M.R. Rangaswami
Editor: Kathleen Goolsby
To subscribe, click here.

SandHill.com is published by Sand Hill Group. which provides investment and management advice to emerging leaders in the $600 billion enterprise software, services and solutions market.