Social media networks are creating large data sets of structured and unstructured data that enable companies to gain competitive advantage - or will be the worst nightmare for companies that ignore them. Peter Auditore, principal researcher at Asterias Research, discusses key findings from "The Social Media and Business Intelligence Survey," recently conducted in North America and EMEA by Asterias in cooperation with IBM, the SHARE user group and Unisphere Magazine.

Accelerated innovation is no longer an option; it’s a necessity for growth. Fusing core products/technologies with unanticipated technological shifts has redefined the innovation process and has moved it beyond the environs of brick-and-mortar R&D labs. This new Evalueserve white paper discusses how organizations can build an ecosystem that constantly brings out new innovations, despite the limitations of internal R&D capital.

How are leading companies integrating social media interactions into their customer care processes and gaining the ability to act on that information in real time? Andrew Kokes, Sitel’s VP of Global Product Management, discusses the trends and future direction as well as Sitel’s innovative solutions to improve customer satisfaction.

Jeff Kaplan of THINKstrategies discusses a new generation of powerful cloud analytics tools, applications and platforms are providing valuable insights to corporate executives and end users so they can make better business decisions on a day-to-day basis.

How are leading companies integrating social media interactions into their customer care processes and gaining the ability to act on that information in real time? Andrew Kokes, Sitel's VP of Global Product Management, discusses the trends and future direction as well as Sitel's innovative solutions to improve customer satisfaction.

In order for entrepreneurs and startups to compete on a global scale and to protect their intellectual property from foreign competition, they must secure international patent protection. Jeff Shieh, senior patent attorney with inovia, explains the necessary knowledge and practical tips for navigating the complexities of foreign filing.

Topic Index. You can quickly find articles on SandHill.com (from 2006 - 2012) by searching keywords in our Topic Index. There’s a link for it in the black space at the end of all pages on the Website (and in this newsletter) as well as the green space for “explore SandHill topics” in the upper-right portion of the home page and other pages.

We publish new announcements of software industry events as well as Notable Quotes in the software news every week.

RSS. Sign up for our rss feeds so you’ll be among the first to know when we publish new articles, venture capital or M&A announcements and white papers.