Executive Briefings

Anticipate, Simplify, Learn: A Proactive Framework for Intuitive Customer Care

This white paper explores how consumer behavior is changing and lays out a plan organizations can use to better understand how and why customers contact them. It shows how contact centers can apply “Anticipate, Simplify, Learn” as a framework to help achieve significantly better business and customer satisfaction outcomes.

White Paper Thumbnail Download

News You Can Use

Click here for news about

  • Intacct in 2015 OnFinance Top 100 List
  • CrowdOptic granted patent for augmented reality apps
  • WHD.usa (hosting & cloud service event) - May 19-20
  • Mentored 1-day marketing strategy development sessions for startups in Silicon Valley

 

 

 

 

 

 

 

 

 

Topics Related to this White Paper