Executive Briefings

Anticipate, Simplify, Learn: A Proactive Framework for Intuitive Customer Care

This white paper explores how consumer behavior is changing and lays out a plan organizations can use to better understand how and why customers contact them. It shows how contact centers can apply “Anticipate, Simplify, Learn” as a framework to help achieve significantly better business and customer satisfaction outcomes.

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News You Can Use

View recently published Q3 Cybersecurity Market Report. SandHill sponsors Security Software section.

Click here for news about:

  • Internet of Things Framework introduced
  • EY & Hortonworks form big data relationship; Datapipe & DataStax partnering
  • DigiCert enterprise & IoT security certificates

 

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