Executive Briefings

Anticipate, Simplify, Learn: A Proactive Framework for Intuitive Customer Care

This white paper explores how consumer behavior is changing and lays out a plan organizations can use to better understand how and why customers contact them. It shows how contact centers can apply “Anticipate, Simplify, Learn” as a framework to help achieve significantly better business and customer satisfaction outcomes.

White Paper Thumbnail Download

News You Can Use

Click here for news about:

  • Big data and financial analytics award
  • IBM's new Cloud Security Enforcer for "bring your own cloud apps" at work
  • 1st visual search-based analytics platform for retailers


Topics Related to this White Paper