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Productizing Customer Success in the Cloud

Jeffrey M. Kaplan, Managing Director - THINKstrategies

Who’s responsible for customer success within a SaaS company and what software solutions monitor/manage this function? Here’s how a new set of SaaS vendors is attacking this problem.

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Q&A with ERP Ecommerce Company, InSync Solutions

Atul Gupta, Founder, Managing Director - InSync Solutions Ltd.

This ERP ecommerce solution for online retail businesses integrates SAP Business One ERP and Magento eCommerce and has the capability of back-office ERP.

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Tips for Enterprise Application Integration

Roman Kropyvnytskyy, IT Consultant - SoftServe Inc.

A need for Enterprise Application Integration is increasing due to the growing share of standardized solutions implementation. Here are the top five causes of failure along with ways to increase the chances for EAI success.

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Q&A with MAIA Intelligence, India’s Largest Business Intelligence Software Company

Sanjay Mehta, CEO, Founder - MAIA Intelligence

How can you democratize business intelligence, taking it from a few expert users to the operational managers and from frontline executives to the back-office team? This BI product serves analytics and reporting needs of an entire organization.

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How Big Data Analytics Fuels Customer Management Excellence

Leslie Ament, SVP of Research, Principal Analyst - Hypatia Research Group

Hypatia’s recent study found how analysis of both structured and contextual business information impacts customer management best practices.