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How Big Data Analytics Fuels Customer Management Excellence

Leslie Ament, SVP of Research, Principal Analyst - Hypatia Research Group

Hypatia’s recent study found how analysis of both structured and contextual business information impacts customer management best practices.

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SaaS Global Channel Ecosystem Platform Connects Supply Chain Channel Partners

Scott Frew, President & CEO - iasset.com

Channel control can be accomplished by joining manufacturers, resellers, distributors and end customers together. Here is a cloud-based partner relationship management platform that can provide that supply chain connection.

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2013: A “Plan B” Year for Software Firms

Kathleen Goolsby, Managing Editor - SandHill.com

What’s the next game-changer that will cause a big shift in the software vendor landscape? Predictions differ among our industry observers.

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How Unified Communications Can Change Your Business

Wayne Barker, Business Writer

Unified communications can provide professional presence, lower overhead and higher productivity. Here are five ways that UC can help your business.

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The Software Spending Pulse for 2013

Kathleen Goolsby, Managing Editor - SandHill.com

Twelve industry observers tell SandHill what will influence SMB and enterprise spending on software in 2013.