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Using Application Performance Management to Improve Your Customer’s Experience

Charles Rich, VP, Product Management and Marketing - Nastel

Attention is often placed on the technology details of how application performance monitoring (APM) works, while overlooking the real reason we use the technology.

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Software Project Killers (And How to Avoid Them) — Part 3

Paul Giurata, Managing Partner - Catalyst Resources

Software Project Killers, Part 3 of a three-part series, looks at three make-or-break factors that hinder software development projects and assesses how to address them.

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Anticipate, Simplify, Learn: A Proactive Framework for Intuitive Customer Care

This white paper lays out a plan organizations can use to better understand how and why customers contact them by applying “Anticipate, Simplify, Learn” as a framework to help achieve better business and customer satisfaction outcomes.

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Staying Ahead of Mobile Application Technology Trends

Matt MacKay, Founder, CEO - Surge Software

The "shiny and new" phase for mobile applications has come and gone, but plenty of opportunities exist for companies to build useful mobile applications, particularly for businesses.

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Software Project Killers (And How to Avoid Them) — Part 1

Paul Giurata, Managing Partner - Catalyst Resources

Identifying and managing the glut of risks that can kill a software project can be a challenge for any organization. Here’s how to avoid three big project killers.