Author user photo

Q&A with Communication Platform Waybeo Technology’s CEO

Bushair Waybeo, CEO - Waybeo Technology Solutions

This unified communication product enables instant global voice assistance to customers using a variety of mobile devices.

Author user photo

SaaS Metrics: Three Steps to Success

Paul Ressler, Principal - Cirrostratus Group

Using metrics as a roadmap to improve your SaaS business can be very effective. Here are three steps to success and five metrics that should be a focus.

Author user photo

Using Application Performance Management to Improve Your Customer’s Experience

Charles Rich, VP, Product Management and Marketing - Nastel

Attention is often placed on the technology details of how application performance monitoring (APM) works, while overlooking the real reason we use the technology.

Author user photo

Software Project Killers (And How to Avoid Them) — Part 3

Paul Giurata, Managing Partner - Catalyst Resources

Software Project Killers, Part 3 of a three-part series, looks at three make-or-break factors that hinder software development projects and assesses how to address them.

Author user photo

How Big Data and the Cloud are Changing Customer Service Solutions

Kathy Juve, CMO - [24]7

In today’s digital world, enterprises and customer service providers need to provide better, smarter solutions that meet customer expectations. Here are four aspects of an effective “smart” customer service solution.