Using Application Performance Management to Improve Your Customer’s Experience
Attention is often placed on the technology details of how application performance monitoring (APM) works, while overlooking the real reason we use the technology.
Attention is often placed on the technology details of how application performance monitoring (APM) works, while overlooking the real reason we use the technology.
Software Project Killers, Part 3 of a three-part series, looks at three make-or-break factors that hinder software development projects and assesses how to address them.
In today’s digital world, enterprises and customer service providers need to provide better, smarter solutions that meet customer expectations. Here are four aspects of an effective “smart” customer service solution.
This white paper lays out a plan organizations can use to better understand how and why customers contact them by applying “Anticipate, Simplify, Learn” as a framework to help achieve better business and customer satisfaction outcomes.
The "shiny and new" phase for mobile applications has come and gone, but plenty of opportunities exist for companies to build useful mobile applications, particularly for businesses.