Explore Sand Hill Topics: customer satisfaction

Evangelos Simoudis, Senior Managing Director - Trident Capital

Insight as a Service describes cloud-based, action-oriented, analytic-driven applications and solutions that operate on Big Data. This article discusses the components, connectors and types of Insight as a Service applications.

Bruce La Fetra - La Fetra Consulting

Genuine customer loyalty is completely different from customers influenced by incentive/reward programs. Loyal customers actually have a compelling reason to help your company realize greater success.

Kathleen Goolsby, Editor - SandHill.com

Social media platforms are becoming the new customer care channel for the world’s leading organizations. Sitel discusses trends, future direction and social-enabled customer care.

Chris Dowse, Co-Founder & CEO - Neochange

Neochange's 2012 Adoption Insight survey reveals effective usage rates of enterprise software are lower than two years ago, plus users are experiencing significant productivity loss.

Bruce La Fetra - La Fetra Consulting

Customers represent a treasure trove of information and insights not just for tactical decisions, but for making executive-level policy decisions. CMOs need to embrace customers as a powerful force to align the entire organization.