Explore Sand Hill Topics: customer satisfaction

Paul Ressler, Principal - Cirrostratus Group

A recent Cirrostratus Group survey on SaaS found only 36% of respondents were happy with the growth of each account. Here is a three-step methodical approach to diagnose why a company isn't getting better results.

Aaron Sasson, CEO - GT Nexus

Switching to a software-as-a-service model involves major changes in the way a software company operates.Here are five ways building and running a cloud company is radically different from running a traditional software company.

Patrick D. Quirk, President & CEO - Emptoris, Inc.

Approximately 50 percent of the value and costs of any given company’s products or services is in the hands of suppliers, suppliers are central to risk mitigation, innovation and to controlling spending.

Kamesh Pemmaraju - Sand Hill Group

New mobile devices and apps are creating internal business value and external value with customer interactions in every industry. But there are also some risks.

This new Sand Hill report provides insights of enterprise CIOs, CTOs and other IT managers into challenges, opportunities, best practices and lessons learned regarding their companies’ efforts and policies in transitioning to enterprise mobility.