As Michael Corleone famously said in The Godfather, "It's not personal, it's business." However, Nick Mehta, CEO of Gainsight recognizes how shifting our mindsets from 'personal vs. business' to personal AND business makes a big difference in the new world of customer service expectations.
Founder of two companies, Airespace (which sold for $450M) and Espressive (where he is now CEO), Pat is set to transform the enterprise self-service experience to a consumer-like approach that drives employee adoption and significantly reduces help desk calls.
In an industry where software-as-a-service continues to increase, it's refreshing to speak with someone who runs their business with value-as-a-service at the core of their operation. Having grown Coupa from a small startup to a multi-billion dollar public organization, CEO and Chairman of the Board, Rob Bernshteyn shares how organizations can improve their customer service methods, no matter their size or revenue.
Urvashi Babaria, Product Marketing Manager at eInfochips shares their observations on how organizations evolve their product's quality assurance test strategies and innovate new avenues around product test automation to align with their digital business model.