Explore Sand Hill Topics: customer satisfaction

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Productizing Customer Success in the Cloud

Who’s responsible for customer success within a SaaS company and what software solutions monitor/manage this function? Here’s how a new set of SaaS vendors is attacking this problem.

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How to Find Gold Amid Big Data Chaos

To better understand massive amounts of customer data, service-based businesses must identify links and trends across multiple channels, getting down to the source of the issue. Here is a solution.

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  • Awards for Gemalto, Digital River and BMC
  • LogMein’s Xively Identity Manager for IoT; Racemi’s cloud migration software; 3D Savings Center kiosks for retailers
  • Informatica’s $1 million big data contest
  • Study on data leakage; study on sales & marketing time wasters