Moving Beyond Phone Support
Lee Weiner of LogMeIn explores why legacy support tools are inadequate and what’s needed for a leading-edge remote support tool today in this post to the SandHill.com Blog on service and support best practices.
Strategy Matters: Successfully Transitioning from B2C to B2B
Kyte’s chief operating officer Gannon Hall shares best practices from his experience transforming the video platform vendor from a consumer, Web 2.0 player to a more compelling and higher-valuation B2B model. Learn more in this post to the SandHill.com Blog, Strategy Matters, and link to a new podcast of the entire interview.
Is the U.S. Losing its Innovative Edge?
Sumit Data of HCL Technologies looks at recent anecdotal evidence and wonders if America’s reputation as the global innovation leader will soon be lost. What do you think? Find out more in this post to the SandHill.com Blog on innovation strategies.
The Changing Role of the CIO and Her Team
Kamesh Pemmaraju examines how cloud computing will impact the role of the CIO and the IT organization in this post to his SandHill.com Blog, Leaders in the Cloud.
Using IT to Enable a Lean Transformation
Senior leaders can play an important role in assembling a lean program by involving the CIO more closely in designing and executing the transformation. Read how in this article from The McKinsey Quarterly.
Poll: Can Social Media Drive Sales?
Can better market intelligence gathered through social media improve sales effectiveness?
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Top Stories from the Past Week
- Oracle’s earnings show Sun integration is succeeding (ZDNet.com)
- Red Hat quarterly profit, sales increase (MarketWatch)
- Oracle adopts “all or nothing” support policy (Computerworld)
- India is still the top offshoring site: Gartner (NetworkWorld)
- Mystery: Why are enterprise IT startups vanishing? (ZDNet)
The Latest Software Business News on SandHill.com
All Headlines: IDC says business spending on SOA to grow 25 percent in next three years.
VC Activity: Virtualization vendor Akorri received $10 million.
M&A Deals: Research in Motion buys mobile software developer Viigo.
Executive Moves: eMeter named Gary Bloom CEO.
Quote of the Week
“Every quarter we grab huge chunks of market share from SAP. SAP’s most recent quarter was the best quarter of their year, only down 15%, while Oracle’s application sales were up 21%. But SAP is well ahead of us in the number of CEOs for this year, announcing their third and fourth, while we only had one.”
- CEO Larry Ellison on Oracle’s fiscal third quarter earnings compared to recent results for SAP
This Week's Sponsor
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